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General Terms and Conditions
1. Scope
These General Terms and Conditions (GTC) apply to all deliveries from shop.prama-guestrow.de (hereinafter PRAMA medical products) to consumers. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside his or her trade, business, or profession.
2. Contractual Partner
The purchase contract is concluded with PRAMA medical products, Owner: Sandra Schneider, Weinbergstraße 37a, 18273 Güstrow.
3. Conclusion of Contract
3.1. The presentation of products in the online shop does not constitute a legally binding offer, but merely an invitation to place an order.
3.2. By clicking the button [Buy/order with obligation to pay], you place a binding order for the goods listed on the order page. Your purchase contract comes into effect when we accept your order by sending an order confirmation by email immediately after receiving your order.
4. Right of Withdrawal
4.1. If you are a consumer (i.e. a natural person who places the order for purposes that are not attributable to your trade, business, or profession), you have a statutory right of withdrawal.
4.2. If you, as a consumer, exercise your right of withdrawal pursuant to clause 4.1, you will bear the regular costs of return shipping.
4.3. Otherwise, the right of withdrawal is governed by the rules set out in detail in the following
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us, PRAMA medical products, Owner: Sandra Schneider, Weinbergstraße 37a, 18273 Güstrow, Tel.: 03843/245135, Email: bestellung@prama-guestrow.de, by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory. You may also complete and submit the model withdrawal form or another clear declaration electronically on our website (insert Internet address). If you make use of this option, we will immediately send you confirmation of receipt of such withdrawal by email.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery we offer), immediately and at the latest within fourteen days from the day on which we received notice of your withdrawal. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us (or, if applicable, to the person authorized by us to receive the goods, to be specified here) without undue delay and in any case no later than fourteen days from the day on which you notified us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling them in a manner not necessary to ascertain the nature, characteristics, and functioning of the goods.
- End of Withdrawal Policy –
4.4. In accordance with statutory provisions, shop.prama-guestrow.de provides the following information on the model withdrawal form:
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
- To PRAMA medical products, Owner: Sandra Schneider, Weinbergstraße 37a, 18273 Güstrow, Tel.: 03843/245135, Email: bestellung@prama-guestrow.de
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if submitted on paper)
– Date __________
(*) Delete as appropriate
5. Prices and Shipping Costs
5.1. The prices stated on the product pages include statutory VAT and other price components.
5.2. In addition to the stated prices, we charge a flat rate of €5.95 per order for delivery within Germany. The shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system, and on the order page.
6. Delivery
6.1. Delivery is made only within Germany by our delivery driver.
6.2. The delivery time is up to 5 days. Any deviating delivery times are indicated on the respective product page.
7. Payment
7.1. Payment can be made in advance or by invoice.
7.2. If you choose advance payment, we will provide you with our bank details in the order confirmation, and the goods will be delivered after receipt of payment.
8. Retention of Title
The goods remain our property until full payment has been made.
9. Warranty for Defects
PRAMA medical products is liable for defects in accordance with the applicable statutory provisions, in particular §§ 434 et seq. of the German Civil Code.
10. Dispute Resolution
The European Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. Further information is available under the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is all data by which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.
The data processing on this website is carried out by the website operator. You can find their contact details in the section “Note on the Responsible Party” in this privacy policy.
Your data is collected, for one thing, by you providing it to us. This may, for example, be data you enter into a contact form.
Other data is collected automatically or after your consent when visiting the website by our IT systems. This mainly includes technical data (e.g., internet browser, operating system, or time of page access). The collection of this data takes place automatically as soon as you enter this website.
Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.
You have the right at any time to receive free information about the origin, recipient, and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. In addition, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. You also have the right to lodge a complaint with the competent supervisory authority.
For this and for further questions on the subject of data protection, you can contact us at any time.
When visiting this website, your browsing behavior may be statistically evaluated. This is done mainly with so-called analysis programs.
Detailed information about these analysis programs can be found in the following privacy policy.
This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host’s servers. This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website.
The use of the host is for the purpose of fulfilling contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of providing our online services securely, quickly, and efficiently through a professional provider (Art. 6(1)(f) GDPR).
Our host will process your data only to the extent necessary to fulfill its service obligations and will follow our instructions regarding this data.
We use the following host:
Hetzner Online GmbH Industriestr. 25 91710 Gunzenhausen Germany
In order to ensure processing in compliance with data protection regulations, we have concluded a data processing agreement with our host.
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations as well as this privacy policy.
When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.
We would like to point out that data transmission over the internet (e.g., when communicating by email) may have security gaps. Complete protection of data from access by third parties is not possible.
The responsible party for data processing on this website is:
PRAMA medical products Weinbergstr. 37a 18273 Güstrow
Phone: 03843 - 245135 Email: info@prama-guestrow.de
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).
Unless a more specific storage period is specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you make a legitimate request for deletion or revoke your consent to data processing, your data will be deleted, provided we have no other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, deletion takes place after these reasons no longer apply.
We have appointed a data protection officer for our company.
DSB Bals Christian Bals Forellenweg 3 27777 Ganderkesee Email: kontakt@apotheken-datenschutzbeauftragter.de
Our website includes, among other things, tools from companies based in the USA. When these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not considered a secure third country under EU data protection law. US companies are obliged to hand over personal data to security authorities without you as the affected person being able to take legal action against this. It therefore cannot be ruled out that US authorities (e.g., intelligence services) may process, evaluate, and permanently store your data located on US servers for monitoring purposes. We have no influence on these processing activities.
Many data processing operations are only possible with your explicit consent. You may revoke a previously given consent at any time. The legality of the data processing carried out up to the revocation remains unaffected by the revocation.
IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS OR THE PROCESSING SERVES TO ASSERT, EXERCISE, OR DEFEND LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS ASSOCIATED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.
For security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as the website operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser’s address line changes from “http://” to “https://” and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin and recipients, and the purpose of the data processing, and, if applicable, a right to correction or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time.
You have the right to request the restriction of the processing of your personal data. For this purpose, you can contact us at any time. The right to restriction of processing exists in the following cases:
If you have restricted the processing of your personal data, these data – apart from their storage – may only be processed with your consent or for the assertion, exercise, or defense of legal claims, to protect the rights of another natural or legal person, or for reasons of an important public interest of the European Union or a member state.
Our websites use so-called "cookies." Cookies are small text files and do not cause any harm to your device. They are either temporarily stored for the duration of a session (session cookies) or permanently stored (persistent cookies) on your device. Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your device until you delete them yourself or until they are automatically deleted by your web browser.
In some cases, cookies from third-party companies may also be stored on your device when you visit our site (third-party cookies). These enable us or you to use certain services of the third party (e.g., cookies for processing payment services).
Cookies have different functions. Many cookies are technically necessary because certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies are used to analyze user behavior or display advertising.
Cookies that are required for carrying out the electronic communication process (necessary cookies), for providing certain functions requested by you (functional cookies, e.g., for the shopping cart function), or for optimizing the website (e.g., cookies to measure web traffic) are stored based on Art. 6(1)(f) GDPR, unless another legal basis is indicated. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If consent for storing cookies has been requested, the storage of the respective cookies occurs exclusively on the basis of this consent (Art. 6(1)(a) GDPR); consent can be revoked at any time.
You can configure your browser so that you are informed about the setting of cookies and allow cookies only on a case-by-case basis, exclude the acceptance of cookies for certain cases or generally, and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.
As far as cookies from third parties or for analysis purposes are used, we will inform you separately about this within the framework of this privacy policy and, if necessary, request your consent.
This website uses the cookie consent technology from Usercentrics to obtain your consent for the storage of certain cookies on your device or for the use of certain technologies and to document this in compliance with data protection regulations. The provider of this technology is Usercentrics GmbH, Rosental 4, 80331 Munich, Website: https://usercentrics.com/de/ (hereinafter referred to as "Usercentrics").
When you visit our website, the following personal data is transmitted to Usercentrics:
Furthermore, Usercentrics stores a cookie in your browser to be able to assign the consents you have given or their withdrawal. The data collected in this way is stored until you request deletion from us, delete the Usercentrics cookie yourself, or the purpose for data storage no longer applies. Mandatory statutory retention obligations remain unaffected.
The use of Usercentrics is intended to obtain the legally required consents for the use of certain technologies. The legal basis for this is Art. 6 (1) sentence 1 lit. c GDPR.
We have concluded a data processing agreement with Usercentrics. This is a legally required agreement that ensures that Usercentrics processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
The provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
These data are not merged with other data sources.
The collection of this data is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in the technically error-free display and optimization of its website – for this purpose, the server log files must be recorded.
If you send us inquiries via the contact form, the information you provide in the form, including the contact details you enter, will be stored with us for the purpose of processing the inquiry and in case of follow-up questions. We will not share this data without your consent.
The processing of this data is based on Art. 6 (1) lit. b GDPR if your inquiry is related to the performance of a contract or necessary for pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of inquiries addressed to us (Art. 6 (1) lit. f GDPR) or on your consent (Art. 6 (1) lit. a GDPR) if requested.
The data you enter in the contact form will remain with us until you request deletion, withdraw your consent for storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.
If you contact us via email, telephone, or fax, your inquiry, including all personal data resulting from it (name, inquiry), will be stored and processed for the purpose of handling your request. We will not share this data without your consent.
The data you send to us via contact inquiries will remain with us until you request deletion, withdraw your consent for storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
This website uses features of the web analytics service Google Analytics. Provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics allows the website operator to analyze the behavior of website visitors. In doing so, the website operator receives various usage data, such as page views, duration of stay, operating systems used, and the user’s origin. This data may be combined by Google into a profile associated with the respective user or their device.
Google Analytics uses technologies that allow the recognition of users for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is generally transmitted to and stored on a Google server in the USA.
The use of this analytics tool is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offering and its advertising. If consent has been requested (e.g., consent to store cookies), processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR; consent can be withdrawn at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.
We have activated IP anonymization on this website. As a result, your IP address will be shortened by Google within member states of the European Union or other parties to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google.
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
More information about how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.
We have concluded a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.
Data stored by Google at the user and event level, linked to cookies, user identifiers (e.g., User ID), or advertising IDs (e.g., DoubleClick cookies, Android advertising ID), is anonymized or deleted after 14 months. Details can be found at the following link: https://support.google.com/analytics/answer/7667196?hl=de
This site uses so-called Web Fonts provided by Google to ensure a consistent display of fonts. When a page is loaded, your browser downloads the required Web Fonts into its browser cache to correctly display texts and fonts.
For this purpose, the browser you are using must connect to Google’s servers. This allows Google to know that this website was accessed via your IP address. The use of Google Web Fonts is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the uniform presentation of fonts on the website. If a corresponding consent has been requested (e.g., consent for storing cookies), the processing is carried out exclusively based on Art. 6(1)(a) GDPR; the consent can be revoked at any time.
If your browser does not support Web Fonts, a standard font from your computer will be used.
For more information about Google Web Fonts, see https://developers.google.com/fonts/faq and Google’s privacy policy: https://policies.google.com/privacy?hl=de.
This site uses Font Awesome for a consistent display of fonts and icons. The provider is Fonticons, Inc., 6 Porter Road Apartment 3R, Cambridge, Massachusetts, USA.
When a page is loaded, your browser downloads the required fonts into its browser cache to correctly display texts, fonts, and icons. For this purpose, the browser you are using must connect to Font Awesome’s servers. This allows Font Awesome to know that this website was accessed via your IP address. The use of Font Awesome is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the uniform presentation of fonts on our website. If a corresponding consent has been requested (e.g., consent for storing cookies), the processing is carried out exclusively based on Art. 6(1)(a) GDPR; the consent can be revoked at any time.
If your browser does not support Font Awesome, a standard font from your computer will be used.
For more information about Font Awesome and its privacy policy, see: https://fontawesome.com/privacy.
This site uses the mapping service Google Maps. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
To use the features of Google Maps, it is necessary to store your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps serves the purpose of an appealing presentation of our online offers and the easy accessibility of the locations we indicate on the website. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. If a corresponding consent has been requested, processing is carried out exclusively based on Art. 6(1)(a) GDPR; consent can be revoked at any time.
The data transfer to the USA is based on the Standard Contractual Clauses of the European Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.
More information on handling user data can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=de.
We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on this website. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
reCAPTCHA is used to check whether data entry on this website (e.g., in a contact form) is performed by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the visitor enters the website. reCAPTCHA evaluates various information for the analysis (e.g., IP address, time spent on the website, or mouse movements made by the user). The data collected during the analysis is transmitted to Google.
The reCAPTCHA analyses run entirely in the background. Website visitors are not notified that an analysis is taking place.
The storage and analysis of the data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated scanning and from spam. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR; consent can be revoked at any time.
For more information on Google reCAPTCHA, please refer to Google’s Privacy Policy and Terms of Service at the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.
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